Prescription Collection
Service at Imaan Healthcare
Secure and straightforward Prescription Collection Service for you!
Managing medicines should be straightforward. With most NHS prescriptions now issued electronically, pharmacies play a central role in ensuring prescriptions are received, prepared, and supplied safely.
The Prescription Collection Service at Imaan Healthcare allows you to nominate one of our pharmacies to receive your NHS prescriptions directly, manage repeat prescriptions, and support collection by carers or family members, in line with NHS and GPhC guidance.
You can nominate us in person, through your GP surgery, or using the NHS App.
A prescription collection service enables a pharmacy to receive your prescription directly from your GP or prescriber, prepare your medicines, and make them available for collection.
Prescriptions may be received:
This service helps reduce unnecessary visits to GP surgeries and supports timely access to medicines.
For patients on regular medication, we can support by:
This helps reduce missed doses and delays in treatment.
Once dispensed, prescriptions are generally held for a limited period, often 7–14 days, depending on the medicine and branch policy.
High-cost or short-dated medicines may be returned sooner. If you are delayed, contact the pharmacy so arrangements can be discussed.
Undispensed electronic prescriptions remain valid on the NHS system until dispensed or expired (standard validity is up to 6 months in England, with exceptions for certain medicines).
Collecting a prescription means receiving the medicines that have been authorised by a qualified prescriber, following professional checks by the pharmacy team to ensure accuracy and safety.
A prescription is a legal instruction issued by an authorised prescriber, such as a GP, nurse prescriber, or pharmacist prescriber. It specifies:
Pharmacies are responsible for dispensing prescriptions in accordance with NHS and regulatory standards.
If you need assistance at any stage, our team will guide you through the process.
This depends on the type of prescription:
Yes. Another person may collect your prescription on your behalf, such as a family member, carer, or friend.
They will usually need:
This process follows the same national guidance used across all UK community pharmacies.
For long-term or regular medicines, prescriptions can be managed electronically.
You can:
Receive support with synchronising medicines or managing collection for others
This service may be helpful if you:
If you are unsure whether this service suits your needs, we can advise.
Registered pharmacy technicians may take part in the dispensing process under the supervision of a pharmacist.
Final clinical checks and supply decisions are always made by the responsible pharmacist.
We can dispense valid veterinary prescriptions where appropriate. Please bring the written prescription issued by your veterinary surgeon. Availability may vary by branch.
Speak to a pharmacist or GP if:
Nominate Imaan Healthcare as your pharmacy to manage prescription collection more easily.
Nominate via the NHS App
Visit or call your nearest branch
Ask about collection on behalf of someone else
DISCLAIMER:
Imaan Healthcare is committed to providing safe, professional, NHS-aligned prescription services, supporting patients with reliable access to their medicines.
Imaan Healthcare is a nationwide chain of nearly over 70 independent Community Pharmacies, meaning you can easily find a pharmacy near you. We employ over 300 people from the communities where our pharmacies are based, serving over 100,000 patients yearly.
