The NHS Pharmacy First Service is a new national initiative that allows trained pharmacists to provide clinical consultations and, where appropriate, supply medication for seven common health conditions.
At Imaan Healthcare, this service is delivered in private consultation rooms by NHS-trained pharmacists who follow strict national guidelines.
All consultations are documented and shared with your GP to ensure continuity of care. Medication is only supplied when it is clinically appropriate and aligns with NHS guidelines.
Not all consultations will result in a prescription.
The Pharmacy First service at Imaan Healthcare is structured to provide accessible care.

The NHS funds consultations and any prescribed treatments for eligible patients.

You need no GP appointment or referral to access the service.

Our pharmacists are trained and professional to follow NHS protocols for safe and consistent service delivery.

All consultations are confidential and conducted in a private setting.

With your permission, our pharmacists can access your NHS Summary Care Record to review your medical history, current medications, and allergies for safe treatment decisions.
Our pharmacists can assess and provide support for the following NHS-approved conditions
Symptoms: Pain when swallowing, swollen tonsils, visible white patches, or fever.
We use NHS assessment tools, such as the Fever PAIN scoring system.
Depending on your symptoms, we’ll recommend self-care options like throat sprays and lozenges, or offer treatment if a bacterial infection is suspected.
Symptoms:Facial pressure, blocked nose, discoloured mucus, loss of smell. We help manage symptoms early with decongestants, nasal sprays and pain relief. If symptoms have lasted more than 10 days or worsened, additional treatment may be provided.
Symptoms: Facial pressure, blocked nose, discoloured mucus, loss of smell. Symptoms: ear pain, crying, pulling at the ear, mild fever. We provide safe symptom relief or NHS treatment depending on the severity. Parents or guardians must be present during the consultation.
Symptoms: Increased redness, swelling, warmth or pus around a bite or sting. We treat insect bites with creams, antihistamines or oral medications if an infection is present. We also advise on prevention and aftercare.
Symptoms: Red sores or blisters that burst and develop a yellowish crust, often on the face or limbs. Quick recognition and early treatment with medicated creams or medicine helps prevent the spread and speeds up healing.
Symptoms: Tingling or burning pain, followed by a red rash with fluid-filled blisters on one side of the body. We confirm shingles diagnosis and, if seen within 72 hours, may provide antiviral treatment and pain relief guidance.
Symptoms: Burning when urinating, increased frequency, lower abdominal pain, cloudy or strong-smelling urine. We assess for uncomplicated UTIs and supply treatment when appropriate. Pregnant women, men or those with recurrent infections will be referred to a GP. Treatment depends on eligibility, symptom severity, and clinical judgement during your consultation.
To be assessed for Pharmacy First, you must:
The service is designed for mild to moderate cases. If your symptoms are outside the scope of the service, our pharmacists will guide you to the appropriate NHS service.
Your pharmacist will always act in your best interest. If symptoms are severe or outside the NHS treatment scope, we will refer you.
Call 111 if:
Your condition worsens suddenly
You have symptoms not covered by this service
You’re unsure about where to seek care
Call 999 in an emergency.
The NHS Pharmacy First Service at Imaan Healthcare provides accessible care for common health conditions. This regulated service is a direct way to receive a professional consultation and, if appropriate, a prescription. You can access this service by walking into a participating branch or by booking a consultation online.
Imaan Healthcare is a nationwide chain of nearly over 70 independent Community Pharmacies, meaning you can easily find a pharmacy near you. We employ over 300 people from the communities where our pharmacies are based, serving over 100,000 patients yearly.