Starting a new medicine can feel confusing. But the New Medicine Service is a free NHS-backed pharmacy service designed to support patients when they are prescribed a new medication for a long-term condition. At Imaan Healthcare, our pharmacists help you start your treatment safely, confidently, and correctly from day one.
Important checks
Tell your pharmacist if you are pregnant, breastfeeding, have allergies, existing medical conditions, or are taking other medicines (including over-the-counter or herbal products). Always follow the advice given by your pharmacist or GP.
The New Medicine Service is a structured consultation with a pharmacist for patients newly prescribed a medicine for specific long-term conditions. The service helps to:
NMS supports safer and more effective use of medicines and reduces avoidable medication-related issues.
NMS stands for New Medicine Service. It is an NHS-approved service provided by community pharmacies, including Imaan Healthcare, to support patients when starting a new long-term medication.
The service is available to patients newly prescribed medicines for conditions such as:
If you’ve recently started a new treatment and are searching for a new medicine service near me, Imaan Healthcare is here to support you.
The service usually includes three stages:
Initial consultation
Your pharmacist explains how to take your new medicine, what it is for, and answers any immediate concerns.
Follow-up (7–14 days)
Your pharmacist checks how the medicine is working, discusses any side effects, and helps resolve problems.
Final review
Your pharmacist ensures you are confident with your treatment and provides further advice or referral if needed.
This step-by-step approach ensures continuous support throughout your medicine journey.
Services like NMS allow pharmacists to play a key role in patient care.
Our goal is to help you get the best results from your new medication with clarity, reassurance, and professional care.
Start your new medication with confidence and expert guidance. Visit your nearest Imaan Healthcare branch to:
Book your free NMS consultation
Discuss your new prescription
Receive ongoing pharmacist support
Imaan Healthcare provides NHS-approved New Medicine Services, delivering reliable, professional pharmacy care when you need it most.
Imaan Healthcare is a nationwide chain of nearly over 70 independent Community Pharmacies, meaning you can easily find a pharmacy near you. We employ over 300 people from the communities where our pharmacies are based, serving over 100,000 patients yearly.
